Support
We are happy to help with questions about the app. Write to support@nuvos.me and include the username you use in Nuvos. Please never send passwords or card details.
Write to us
Frequently asked
How does payment work?
The brand pays upfront by card through Stripe. The money stays with Nuvos until the creator has delivered and the brand has confirmed. If the brand does not respond, it is released automatically after seven days.
When do I get my money as a creator?
After the brand confirms. You need a Stripe payout account – you set it up as soon as money is waiting for you, and the app guides you there. An optional instant payout is available for a 2.5 % fee.
The creator does not deliver – what happens?
Every job has a delivery deadline. When it passes, the app reminds the creator and cancels automatically after a short grace period. The brand gets the money back.
I am not happy with the delivery.
You can request changes up to two times. After that you can report a problem. The money is frozen and Nuvos decides in case of a dispute.
Instagram will not connect.
Your Instagram account has to be a professional account (creator or business). Private accounts do not provide a follower count.
How do I delete my account?
In the app under Settings. All details, including deleting without the app, are on the Delete account page.
How do I report or block someone?
On the person's profile or in their chat. We review reports.