How to do it
In the app
Open Settings, tap Delete account at the bottom and confirm by typing the word DELETE.
Without the app
Send an email to support@nuvos.me with the subject “Delete account”, from the email address you registered with. Include your username. We delete your account within one month at the latest and confirm it to you.
What is deleted
- Your profile with username, bio, profile photo, niches, languages and offers
- Your email address and your login
- Push tokens of your devices and your block list
- Ratings that others gave about you
- Your Instagram and YouTube connections including access tokens
- Your own deals and open applications
- Uploaded files such as profile photo, chat photos and videos
- Your payout account at Stripe
What is kept
Some data we have to keep for legal reasons or to protect others:
- Accounting records for payments (identifiers and amounts only, no contact details): ten years, under German tax law and platform reporting duties
- Reports about abuse, as evidence
- Chat history: it also belongs to the person you talked to
- Completed jobs: they are the basis for the other side's ratings and numbers
When deletion is blocked
While money is involved we cannot delete the account, so nobody loses money:
- You have a running job with money held in escrow
- There is still a balance on your Stripe account
- A payout is waiting for you to set up your payout account
Finish the jobs or have the balance paid out. Then deletion works.
Instagram data
You can also disconnect directly at Instagram: remove Nuvos from your connected apps in the Instagram settings. Nuvos then deletes the data it received from Instagram (follower count, account link, access token).